while serving as the main technical point of contact for Cortex Position Palo Alto Networks or Partner delivered services... environments Experience in working with customers, demonstrating problem-solving skills and a can-do attitude Solid understanding...
has great technical skills enjoys solving puzzles and likes a challenge What will you do Provide production support in the... incident records assigned via Service Point based on priority and severity Work as part of a team to provide shift coverage...
, applications, tools, networks etc * Performs moderately complex problem solving with assistance and guidance in understanding.... If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494...
, professional, customer-first communication, and industry-leading problem-solving in real-time. What You'll Do Be a Problem...-Solving Expert: Provide customers and carriers with prompt updates on their escalations while maintaining facility...
while serving as the main technical point of contact for Cortex Position Palo Alto Networks or Partner delivered services... environments Experience in working with customers, demonstrating problem-solving skills and a can-do attitude Solid understanding...
infrastructure needs · Serve as an escalation point for factory support needs and urgent items Requirements... · Solid problem solving and analytical skills · Solid digital infrastructure fundamentals · Strong project management...
, exachk, oswatcher, Operational System performance tools, SQL Tuning, and alert logs review). Excellent problem-solving..., and video demonstrations). Serves as a technical point of contact for customers and sales on technical cloud solutions...
-solving abilities, and the capability to drive operational excellence in a fast-paced environment. Key Responsibilities... relations, and set performance goals. Customer Relationship Management: Act as the escalation point of contact, ensure client...
from On Prem to Cloud Experience in a 24x7 operational services or support environment Excellent problem-solving skills... as a technical point of contact for customers and sales on technical cloud solutions and customer success. Further builds business...
, exachk, oswatcher, Operational System performance tools, SQL Tuning, and alert logs review). Excellent problem-solving..., and video demonstrations). Serves as a technical point of contact for customers and sales on technical cloud solutions...