Ensure customer service is timely and accurate based on KPIs and SLAs Maintain quality KPIs on a healthy level, conduct... technical issues Managing escalations and ensuring any issues are resolved in a timely manner collaboratively with Tier II...
thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment.... Support existing FIS applications used in production. Responsible for timely resolution or escalation of issues. Support IT...
As a Customer Success Representative (CSR) in the Southern Hemisphere, you will be the primary point of contact... in CRM systems (Salesforce, SAP). Manage high volumes of customer queries via phone, email, and chat, ensuring timely...
thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment... to preventive maintenance routines for assigned equipment. Timely report and record work orders in the maintenance system. Close...
Technology (MarTech) team's mission is to develop systems and tools that enable marketers to provide customers multi-touch..., personalized and timely messages that enhance the experience of using our services. Customer journey automation and real-time...
Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers.... As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations...
and HR processes effectively. Roles and Responsibilities: Customer Support Serve as the first point of contact...), ensuring timely resolution of issues. Maintain a high level of customer satisfaction by resolving concerns efficiently...
solutions to correct failures About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology... of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence...
, you will serve as a trusted point of contact for customers, providing timely updates and effectively managing expectations. The right... individual will be technology-savvy, comfortable using CRM Tool and possess a keen eye for detail. This position offers a unique...
solutions to correct failures About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology... of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence...