management (WFM) systems and tools (e.g., NICE, Verint, Playvox, Aspect). Perform basic maintenance of telephony systems... systems (e.g., NICE, Verint, Playvox, Genesys, or Aspect). Experience with Business Intelligence software such as Looker...
Job Description: At Verint, we believe customer engagement is at the core of global brands. Our mission is to help..., drive, and sell Verint solutions and maintain effective account relationships within their assigned territory. The AE...
center environment, with at least 2 years in a supervisory or managerial role.Proficiency in WFM tools (Verint, NICE, Aspect...
. Experience in using speech analytics tools (such as Call Miner, NICE, Verint etc.) and derive insights into the call center key...
Workforce Management Platforms (NICE, Verint, Genesys, Calabrio, etc.) Multi-site and high-volume Contact Center environments...
applications (e.g., Aspect, eWFM, NICE, or Verint). Proficiency in Microsoft Office applications (MS Excel, PowerPoint, Word...
solution. Experience in using speech analytics tools (such as Call Miner, NICE, Verint etc.) and derive insights into the...
solution. Experience in using speech analytics tools (such as Call Miner, NICE, Verint etc.) and derive insights into the...
in using speech analytics tools (such as Call Miner, NICE, Verint etc.) and derive insights into the call center key KPIs...
spreadsheet modeling. Experience implementing and managing WFM software (Verint, NICE, Assembled, etc.). Exceptional executive...