environments where speed, accuracy, and empathy are essential. Our new Support Center for Latin America, in Lima, offers 24/7... (required). 2+ years in training/facilitation for contact centers (BPO or in-house), ideally in chat/email environments...
environments where speed, accuracy, and empathy are essential. Our new Support Center for Latin America, in Lima, offers 24/7.... Qualifications & Skills Spanish: Native;* 6–12 months of contact-center experience (BPO or in-house) in chat/email queues...
environments where speed, accuracy, and empathy are essential. Our new Support Center for Latin America, in Lima, offers 24/7.... Average Handle Time (AHT) and After-Contact Work (ACW) within target without sacrificing quality. First Contact Resolution (FCR...
and their clients. This role will sit at the center of all Americas Wealth servicing initiatives, with responsibility for onboarding... within Client Operations. The remit covers the U.S., Canada, and Latin America. Responsibilities - Lead, develop, and scale the...