Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This positio...
A leading global service provider in Lima is seeking a Training & Quality Manager to oversee a client-specific team, ensuring high performance and satisfaction through effective training procedures and quality assurance. Candidates should ...
Description Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made Exercises independent j...
The Training & Quality Manager is responsible for managing and facilitating the performance and deliverables of a client-specific Training and Quality team to exceed the expectations of the company and clients. This will be achieved throug...
Description The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical pro...
Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This positio...
Description The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer ord...
Description The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by provid...
Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This positio...
A prominent outsourcing company in Lima is seeking a Training & Quality Manager to lead quality and training initiatives. The role involves developing quality standards, monitoring performance, and collaborating with different stakeholders...