), Average Handle Time (AHT), Abandonment Rate, Quality, Productivity, Occupancy, First Contact Resolution (FCR), Customer Satisfaction... based on NPS/CSAT/FCR insights, proposing and implementing innovative solutions - Customer Journey and Experience: Map...
for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly... with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work...
of contact. - You have scripting experience with PowerShell and Python. - You already have initial experience with automation.... About Us OMICRON electronics designs, realizes, and distributes innovative solutions to make the generation, transmission...
anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies... workflows. Vendor & Facilities Coordination: - Serve as the point of contact for vendors, coordinating issue resolution...
in a multilingual environment, to act as the single point of contact for customers and key stakeholders, providing first contact... to formulate solutions - Document current processes and potential improvements - Develop self to be an Subject Matter Expert...
customer service or contact centre operations - Proven senior leadership capability — you’ve led teams, not just sat near them..., performance metrics, and workforce planning - A calm, solutions‑focused leadership style — steady hands, clear direction...
in innovative mining solutions, committed to helping customers operate safely, efficiently, and sustainably. With a strong focus... Responsibilities - Acts as the primary point of contact for customers, strengthening long-term relationships across FLSmidth Service...
the intersection between complex Business and IT customer solutions, transformations that impact across the entire... technology-based solutions to business problems , and present content that resonates with both business and IT stakeholders...
multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions... line of contact through chat/email with our customers during their shift- Monday to Friday from 9AM to 5PM EST (USA...
anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies... workflows. Vendor & Facilities Coordination: - Serve as the point of contact for vendors, coordinating issue resolution...