rooms. Physical assets: racks and cabinets;power (utility feeds, UPS, generators, PDUs, circuits);cooling (CRAC/CRAH... and redundancy, UPS and generator capacity, PDU and circuit inventory, provisioned vs. actual draw (kW) per rack, row, and room...
email and chat in a professional and timely manner Coordinate scheduling, follow-ups, and documentation to keep operations running...
. Maintain accurate prospecting activities, follow-ups, and pipeline information in the CRM. Consistently build a high-quality...
service requests and follow-ups with the operations team Address customer concerns and objections while maintaining a high...
. Support outbound prospecting through personalized email campaigns, LinkedIn outreach, follow-ups, and lead nurturing...
to ensure smooth handoffs and timely follow-ups. Meet weekly activity targets — follow-up rate, pipeline updates...
external client communication from initial mock-ups and approvals through final delivery Maintain a detailed project tracker...
, pop-ups, etc. You’ll be responsible for each of your client’s email & SMS program’s health and be accountable for revenue...
satisfaction Organization and accuracy of records Responsiveness during working hours Timely completion of follow-ups...
adaptation for different audiences, and no missed follow-ups. Core Responsibilities Customer Support & Zendesk Operations (75...