Lider de Grupo de Centro de Llamadas Regular Non-Exempt GENERAL DESCRIPTION: The Call Center Team Leader is responsible for providing call assistance and monitoring for the Customer Retention Unit, and support to the other company l...
guidance and orientation to individuals or members of Medicare and MCS Life products. This includes conducting satisfaction...
Healthcare Industry, preferably. "Proven experience may be replaced by previously established requirements." Certifications... in the Healthcare Industry. Languages: Spanish – Intermediate (comprehensive, writing and verbal) English – Intermediate...
Representante de Exito del Cliente Regular Non-Exempt GENERAL DESCRIPTION: Works as a service liaison, proactively addressing the needs of our members from the Classicare line of business through special initiatives and campaigns. R...
Tecninco(a) de Farmacia/STAR Regular Non-Exempt GENERAL DESCRIPTION: Oversees interventions and/or calls to clients (beneficiaries, providers, pharmacies) to promote the correct use of medications and follow the prescription to incr...
Especialista Operacional en Centros de Llamadas Regular Exempt GENERAL DESCRIPTION: Responsible for driving operational excellence and supporting the maintenance of high service quality standards within the call center environment. ...
of experience in operational process automation, analysis, efficiency, and auditing, preferably within the Healthcare Industry...
Supervisor(a) de Operaciones del Centro de Llamadas Regular Exempt GENERAL DESCRIPTION: The Call Center Operations Supervisor is responsible for overseeing the operations of the Call Center work team. The supervisor ensures the team...