Lider de Grupo de Centro de Llamadas Regular Non-Exempt GENERAL DESCRIPTION: Responsible for providing call assistance and monitoring for the Customer Retention Unit, as well as supporting other company lines of business based on op...
Disenador(a) de Tablero Regular Exempt GENERAL DESCRIPTION: The Dashboard Designer transforms complex data into clear, actionable insights. This position supports analytics and business teams by turning user needs into intuitive das...
Representante de Servicio al Cliente - CR Regular Non-Exempt GENERAL DESCRIPTION: Responsible for resolving service cases received from various sources, including email, voicemail, fax, and internal referrals, that are processed acc...
Representante de Servicio I - CS Ponce Regular Non-Exempt GENERAL DESCRIPTION: The Customer Service Representative I – SC is responsible for assisting customers and prospects with information about the company's products and service...
Especialista en Monitoreo de Programas Clinicos Regular Exempt GENERAL DESCRIPTION: Responsible for the ongoing monitoring of all elements of the Special Needs Plan Care Coordination (SNP-CC) as needed to comply with regulatory requ...
Representante de Servicio I - CS Fajardo Regular Non-Exempt GENERAL DESCRIPTION: The Customer Service Representative I – SC is responsible for assisting customers and prospects with information about the company's products and servi...
Supervisor(a) del Centro de Llamadas de Manejo de Primas Regular Exempt GENERAL DESCRIPTION: The Premium Management Call Center Supervisor oversees the daily operations of the Call Center Unit, ensuring that all team activities comp...
Tecnico(a) de Alcance Comunitario GENERAL DESCRIPTION: The Community Outreach Technician provides administrative support within the case management process for addressing the non-clinical needs of policyholders referred to the unit's pr...
Representante de Servicio I - SC Regular Non-Exempt GENERAL DESCRIPTION: The Customer Service Representative I – SC is responsible for assisting customers and prospects with information about the company's products and services. The...
Lider de Grupo Regular Non-Exempt GENERAL DESCRIPTION: Supports daily unit operations by completing document intake, evaluation, classification, and distribution processes. Provides guidance to technicians, resolves escalated issues...