Customer Technical Enablement & Learning Specialist
, or conversational application development. CTI & Omnichannel Technologies Familiarity with platforms such as Genesys, NICE...
, or conversational application development. CTI & Omnichannel Technologies Familiarity with platforms such as Genesys, NICE...
platforms will be helpful. (ie: Sprinklr, Genesys) Working knowledge of CRM systems such as Salesforce will be helpful...
plus! Technical Knowledge: Working knowledge of contact platforms will be helpful. (ie: Sprinklr, Genesys) Working knowledge...
platforms will be helpful. (ie: Sprinklr, Genesys) Working knowledge of CRM systems such as Salesforce will be helpful...
Solidbackground in API design, integration patterns, and system integration Experiencewith Salesforce integrations (Genesys Cloud...
with Salesforce (CTI or Genesys knowledge is a plus). Advanced activity reporting skills using PowerBI and Excel. Spanish energy...
with Salesforce integrations (Genesys Cloud is a plus) ● Agile mindset, strong problem-solving skills, and ability to work...
: Dynamics CRM Customer Service Unified Service Desk Desirable: Genesys CTI Integration Experience analyzing, designing...
/CCaaS platforms (e.g., Genesys Cloud, Cisco, Avaya, etc.). ITIL Certifications in networking or AWS cloud platforms...