. Where deviations occur, you will be involved in the handling of the non- conformance and waiver treatment including analysis of the...
, handling refunds, and booking information Conduct detailed discovery to quickly understand the customers needs...
in strong and positive outcomes Being able to excel when handling ambiguity, complexity and working within a fast-paced, entrepreneurial...
communicating using various channels (telephone, email) Knowledge of sales techniques (up-/cross-selling, objection handling...
information requests on campaign facilities and quote requests. Handling and qualifying incoming complaints, ensuring that the... cases. Handling outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX...
, and consumables Maintaining contractor records and supporting inductions Handling document management, mail distribution, filing...
customer needs. Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager...
customer needs. Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager...
Specialist, you will support customers of leading global brands by handling inquiries, resolving issues, and ensuring...
by handling inquiries, solving problems, and ensuring exceptional customer experiences. You'll receive thorough training...