. Your Responsibilities: Serve as the first point of contact for Finnish-speaking customers, handling their travel inquiries, bookings...
customers via phone and email, handling inquiries and resolving issues with ease. Resolve Issues Efficiently: Address customer...
, handling refunds, and booking information Conduct detailed discovery to quickly understand the customers needs...
communicating using various channels (telephone, email) Knowledge of sales techniques (up-/cross-selling, objection handling...
. Where deviations occur, you will be involved in the handling of the non- conformance and waiver treatment including analysis of the...
in strong and positive outcomes Being able to excel when handling ambiguity, complexity and working within a fast-paced, entrepreneurial...
, and consumables Maintaining contractor records and supporting inductions Handling document management, mail distribution, filing...
information requests on campaign facilities and quote requests. Handling and qualifying incoming complaints, ensuring that the... cases. Handling outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX...
customer needs. Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager...
customer needs. Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager...