experience. Significant prior experience in presales with ITSM/ESM/ITAM/Automation solutions such as ServiceNow, BMC, HP, CA... and other sales-related software. Experience with strategic account planning and management, bid environments, and large-scale ESM...
/ESM/ITAM/Automation solutions such as ServiceNow, BMC, HP, CA. ITIL V4/V3 proficiency or Expert certified... new technologies quickly. Proficiency in using CRM tools and other sales-related software. Experience with strategic...
, professional manner. Provide remote support to end-users on a wide range of IT issues, including hardware, software... tools (e.g., ServiceNow, BMC Remedy, Ivanti, Cherwell) for logging, tracking, and resolving incidents and service requests...
Healthchecks, Monitoring Solutions (such as IBM zSecure, Broadcom CEM, or BMC AMI), SIEM Integration. · Mainframe Security Patch... Handling, and ISV/OEM Software security patch management. · Mainframe Security Compliance/Privacy Management concepts...
with individuals and teams Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now). Experience... – from discounts on retail and socialising, to health & wellbeing, travel and technology About Capita Technology and Software...