and other complex cases. You will be required to deal with enquiries in person, in writing and on the telephone to bereaved families...
where your insights and initiative are genuinely welcomed. Whether you’re discussing complex cases, sharing best practices, or helping...
- Experience managing high volumes of cases while maintaining quality standards Desirable: - Strong questioning and analytical...
forms and documents required to keep cases moving forward and keep track of financial transactions What you'll bring...
are genuinely welcomed. Whether you’re discussing complex cases, sharing best practices, or helping develop our complaints-handling...
necessary steps to progress cases Preparing letters and documentation, and effectively managing incoming and outgoing...
and accurately. Conduct frequent case reviews to ensure compliance and quality. Close cases with accurate final reserves and ensure.... Escalate VIP, press-sensitive, contentious, or high‑risk cases to management. Deliver Operational Excellence Meet SLA...
and quality. Close cases accurately and gather required information promptly. Collaborate & Lead Within the Team Act as the... with clients on updates and queries. Escalate VIP, contentious, or high‑risk cases as needed. Deliver Operational Excellence...
organisational skills, with the ability to plan, prioritise, and manage multiple cases effectively. Strong influencing...
developments by delivering robust, well-justified safety cases that underpin the continued safety and reliability of our nuclear...