Desktop Support Engineer
experience Strong Microsoft stack (AD, Azure AD, Windows, M365) Experience with ITSM tools (ConnectWise desirable) Basic...
experience Strong Microsoft stack (AD, Azure AD, Windows, M365) Experience with ITSM tools (ConnectWise desirable) Basic...
Responsible for entering time and expenses in ConnectWise as it occurs Review and approve the service desk team's time... and expenses sheets in ConnectWise Understand processes in ConnectWise by completing assigned training materials and blueprints...
Experience with ITSM/PSA platforms – ConnectWise experience would be advantageous Sufficient technical understanding...
Experience with ITSM/PSA platforms – ConnectWise experience would be advantageous Sufficient technical understanding...
environment Familiarity with ConnectWise Manage or a similar IT service-management platform Experience supporting audit tracking...
environment Familiarity with ConnectWise Manage or a similar IT service-management platform Experience supporting audit tracking...
of Business (LOB) applications Utilise MSP RMM toolsets, particularly ConnectWise Automate Manage incidents and service requests... through ConnectWise Manage and other ticketing systems Work within agreed SLA targets and service delivery standards...
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA... at ConnectWise! General Summary: The Sales Engineer is responsible for assessing the potential application of products or services...
and peers ensuring timely responses. Record all work activities in a timesheet in our ticketing system (ConnectWise...
-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage... working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing...