- Strong troubleshooting skills. PSA & RMM experience - NinjaOne, ConnectWise, or similar. Cyber Security Awareness - Patching, MFA, endpoint...
Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to support tickets Identifying... to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost...
with ITSM tools (e.g., ConnectWise, ServiceNow, or similar). Excellent troubleshooting skills across hardware, software...
with ITSM tools (e.g., ConnectWise, ServiceNow, or similar). Excellent troubleshooting skills across hardware, software...
or equivalent networking certification. ITIL Foundation/Practitioner. Experience with RMM and PSA tools (e.g., ConnectWise, Datto...