a high level of customer service and achieving top CSI scores for your dealership Responsible for the implementation... and Retention Team, who support with the enquiry management of your dealership Committed to doing the right thing, and treating...
performance packs to senior management, outlining risks, recovery plans, and improvement roadmaps. Requirements The ideal... in handling conflict situations and guiding retailers through corrective actions. Skilled in KPI interpretation (CSI, NPS...
a high level of customer service and achieving top CSI scores for your dealership Responsible for the implementation... and Retention Team, who support with the enquiry management of your dealership Committed to doing the right thing, and treating...
platform. Acting as the single point of ownership for service performance, governance, incident management, and continuous... service delivery (Incident, Problem, Change, Request, Knowledge, CSI). Lead service reviews, governance forums, and CABs...
), programme and project management, and operational excellence through data-driven insights. The Technology and Transformation... Lead is responsible for the overall strategy, management, and development of the Workplace Services technology and data...
while focusing on achieving outstanding customer relationships and a 5-star CSI performance. What do you need to succeed... to the brand and the business Expertly handling the enquiry management process, supporting and motivating your team...
your sales team delivery and maintain a high level of customer service and achieving top CSI scores for your dealership... collaboratively with our Telesales and Retention Team, who support with the enquiry management of your dealership Committed to doing...
and progress digital job cards using Service Docs Coordinate with technicians, parts, and management teams Promote retention... averaging £200–£500 per month for bookings, selling retention products, VHC upsells, and CSI scores. Monday–Friday: 8:00am–6...
and experienced management team Professional dealership environment Long-term career stability and progression opportunities... Maintaining high levels of customer satisfaction and CSI What we’re looking for Previous experience as a Service Advisor...
in place Genuine autonomy to shape processes, performance and customer experience Supportive senior management who trust... departmental expenses through budget and management account reviews What we’re looking for Proven experience as a Service...