how products, services and channels work together Learn and apply emerging trends in customer data, AI and experience design... customer platform solutions for clients who want deeper understanding of how customers engage with their products and services...
, working closely with Customer Success, Solution Consulting, Professional Services and partners to drive customer growth...Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences...
consulting. Deep understanding of contact center operations, metrics (AHT, SLA, occupancy, NPS), and change management... practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk...
on the team Functional Consultant - Genesys Location: Hatfield Join a dynamic and customer-focused team at the... forefront of delivering exceptional cloud-based contact center solutions. As a Functional Consultant for Genesys Cloud, you'll...