Customer Success Operations Lead
in a customer success context. · Strong analytical and project management skills · Familiarity with Intercom or equivalent (e.g...
in a customer success context. · Strong analytical and project management skills · Familiarity with Intercom or equivalent (e.g...
, Intruder, Access Control, Intercom, and Data Cabling systems Oversee and support assistant engineers or subcontractors...
to delivering a world-class experience. Familiarity with Intercom is a bonus. Handle escalations with care and expertise: Manage... but not essential: Experience with AI tools, technical support, Intercom, education, or scaling companies during growth periods....
support calls. Manage intercom help centre / whatsapp messages - this will have automated responses but if a carer wishes...
across multiple time zones. SaaS, PaaS, or AI/tech industry experience. Hands-on with tools like Intercom, Zendesk, Freshdesk...
. â–¸ Assist with affiliate support by responding to partner queries through Intercom, ensuring fast, clear, and accurate...
. What You’ll Do 👊 Day-to-day, you’ll: Support customers via live chat, email, and phone using Intercom. Guide customers...
into details and finding answers Familiarity with tools like Intercom, Jira, or other CRM and ticketing platforms Excellent organisational...
to those of a technical support engineer. Previous experience utilizing HubSpot and Intercom in a Customer Success style role...
first line of support. This means expertly handling the bulk of customer inquiries via Intercom chat and support emails... Intercom for fast, high-quality support;leveraging Planhat and HubSpot to manage and track customer health, engagement...