(SessionCam, HotJar, Decibel, FullStory etc.) Basic understanding of direct customer feedback and usability testing (Qualtrics...
commercial football/sports/entertainment landscape. Bonus Points If You Have Familiarity with tools such as Qualtrics...
: - Manage and continuously improve all Support systems and associated workflows / processes (Zendesk, Aircall, Qualtrics...
, knowledge and experience, which is instrumental to be successful in this role;with Qualtrics an advantage. Any experience...
in Merlin and Forsta, which are both instrumental in you being successful in this role. If you have Qualtrics too...
using Qualtrics to gather actionable insights on customer satisfaction and product usage. You ensure survey design aligns.... Technical Skills: You are proficient in Qualtrics for survey programming and management. You have experience building...
of feedback on key business outcomes and ROI. Utilize CX platforms (e.g., Qualtrics XM, Medallia) to optimise dashboards... are delivered on time and meet strategic goals. Strong working knowledge of Qualtrics XM, Qualtrics XM Discover, and CRM platforms...
Purpose Leveraging your previous experience in CX experience management platforms such as Medallia and Qualtrics, you’ll... Experience management platforms such as Medallia, Qualtrics Influencing at all levels in a matrix organisation End to end...
in a fast-paced environment Experience with survey design and survey software a plus (CX/XM, Voice of the Customer, Qualtrics...
, Smartsheets, and Qualtrics Exceptional interpersonal, organizational, business communication, written English and time management...