to meet overall ITS priorities. Proactively liaising with members of other technical teams to aid in the timely resolution... of IT faults, ensuring resolution details are recorded for future reference. Troubleshooting problems, some of which may...
) Certifications: ITIL Foundation, Microsoft (Desirable) Key responsibilities: Firstly, provide remote technical support..., update the internal knowledgebase with issue resolution details. Lastly, mentor and assist junior team members. Skills...
(ITSM) Framework, the GOCC is responsible for the analysis, investigation and resolution of global infrastructure incidents... backups, restoring data where necessary. Identifies operational problems and contributes to their resolution. â— Performs...
Potential participation in projects Desired skills and experience will consist of: Certifications such as:- ITIL Foundation... resolution to the customers delight. You will keep yourself up to date with current technology trends and enjoy getting into the...
Teaching Hospitals NHS Foundation Trust are seeking a talented and dedicated IT Service Desk Analyst to join our dynamic team... updated on the status of their reported incident. Agree with the user when a full resolution has been implemented that the call can...
of routine Telephony / Portal Raised incidents and requests, with a view to facilitating timely resolution and / or escalation... first & second line incident management and Request resolution, via both the helpdesk telephone service and the online Self...
health difficulties to join our exciting new CAMHS Crisis Resolution and Home Treatment Service (CAHTS). Following new... with the nationally defined Crisis Resolution Home Treatment Team clinical model. Accessibility, responsiveness and excellence...
About us Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS... Ability to use Microsoft office systems Analytical skills involving investigation and resolution of complex queries Desirable Knowledge...
Foundation Trust offers employees a wide range of benefits including flexible working, NHS pension scheme, generous annual leave... Desirable Certificate in Breakaway Techniques training Training in Conflict Resolution management. Aggression and Violence...
: Track and report on field engineering KPIs, including completion rates, time-to-resolution, and task turnaround. Analyse... foundation for a strong financial future. 📚 Learning Path: We support your professional growth by helping you attain relevant...