and escalation support where required. Manage complexity holistically by balancing incident resolution, service requests... support within medium/large IT environments, ideally with exposure to regional/remote support. ITIL v4 Foundation...
resolution, and ensure timely updates. Provide structured and clear communication to leadership and impacted teams... during and after incidents. 2. SLA & KPI Compliance Monitor and ensure SLA adherence for incident resolution. Track and report...
engagement and strengthens the partnership approach we have built with business teams. - Supports the resolution of user... such as ITIL Foundation, Microsoft Modern Desktop Administrator, CompTIA A+, or customer service training are an advantage...
& Performance Management Manage complex employee relations cases, including grievances, investigations, and conflict resolution.... Strong facilitation, training, and conflict resolution capabilities. Tech-savvy with proficiency in MS Office and HRIS systems...
manner to ensure you are always striving for 1st time resolution. Managing the emerging day, dealing with emergencies... to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams, it is the foundation...
and recommendations for review. Lead resolution of design issues within the team/domain in collaboration with specialists... and stakeholder alignment. will have a strong foundation in enterprise and solution architecture, with experience across multiple...
Litigation and dispute resolution: Manage a small claims portfolio and coordinate with external counsel, while partnering... throughout product lifecycle, from initial design to go-to-market communications Build the Legal Foundation: Stay ahead...
Communicate clearly with users regarding issue status and resolution times Technical Support Troubleshoot hardware, software... Azure / AWS) Knowledge of endpoint management tools (Intune / Jamf) Relevant certifications (CompTIA A+, ITIL Foundation...
to requests for support by providing information to enable problem resolution and promptly resolve, allocate or escalate... priority of Incidents, Problems and Changes logged to ensure all diagnostic information is provided for error resolution...
updated and then carefully manage routing to ensure resolution Liaise with third party fibre, uplink and playout providers... Global. During this period of transformation, you’ll have an exciting opportunity to lay the foundation at one of the world...