. As one of our resolution team managers you will lead and inspire a team of complaint handlers to ensure a high-quality, robust, and timely... foundation of everything that we are is built on our corporate , which outlines our core expectations and should be demonstrated...
Title: Resolution Team Leader Contract Type: Permanent, Full time, 35 hours per week Salary: Starting... or resolution environment. Proven ability to manage complex and sensitive customer issues effectively. Excellent written...
, with responsibility for accurate logging, first-time resolution where possible, and effective escalation within agreed SLAs... to Have Exposure to second-line support activities Experience supporting secure or regulated environments ITIL Foundation...
major incident life cycle, until resolution and ensure progress on incidents is continually assessed, making appropriate... interventions, directing and facilitating resolution activity Update ITSM toolset, capturing all updates and actions. Complete...
technical support issues. Duties primarily include the logging, triaging and progressing of calls right through to resolution... in Customer Service/telephone training Qualification in IT support, e.g. CompTIA A+, CompTIA N+ Certification ITIL Foundation...
as a bridge between product and support teams to ensure timely and accurate issue resolution. Conduct initial technical... to accurately identify the necessary databases and components for effective resolution. Recommend alternative solutions...
Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH... of conflict resolution Communication & Interpersonal Skills Essential Good Organisational skills Ability to prioritise own...
Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care... such as Healthroster Good negotiation skills for conflict resolution IT skills- clinical systems, roster systems, email, word processing...
and other documents. Demonstrated track record of quality decision making and creative problem resolution in critical situations, based... for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people...
DC, ensuring high standards of service and resolution. Performance and Reporting: Influence across the business... including a Cotton On Foundation Trip Exceptional 50% product discounts Employee Assistance Program Training...