than the one before. We are a company built on the foundation of challenging and disrupting the way things..., etc. Travel may be required to customer sites in the event of a critical situation to expedite resolution Work shoulder...
between our customers and complex technical resolution, managing faults across an incredible breadth of modern infrastructure. We aren't... and expertise. Your core mission is to manage technical faults from initial identification right through to resolution. Front-Line...
fault-finding and resolution on electronic circuits, including modification or replacement of components... foundation • Background in fault-finding, component selection, and hands-on work in an electronics lab setting • Confident...
and a Living Wage Foundation employer. What Will You Be Doing? Handle first-line queries on customer networks across broadband... operations and customer-side service support. Consistent quality focus and resolution discipline. Experience stabilising...
against agreed plans. Risk Management – identify, coordinate and plan resolution of programme and portfolio risks. Problem solving... customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity...
investigation • Carry out fault-finding and resolution on electronic circuits, including modification or replacement of components..., with a strong practical foundation • Background in fault-finding, component selection, and hands-on work in an electronics lab setting...
& updates Incident Management : Lead L2/L3 incidents investigation, diagnosis and resolution Resource Management : Estimate... and news about products), Service Management (to jointly work on incident Management and resolution), Key Users (animate a set...
misunderstandings and delays during legal review. Use strong delivery performance as a foundation for cross-sell, upsell, and renewal... discussions. Customer Service Excellence: Provide best-in-class customer service at all times, ensuring swift resolution...
builds against operational and reliability requirements. Respond promptly to production issues, ensuring resolution..., PowerShell, Bash, YAML, JScript Desirable ITIL Foundation Certification v3/v4. ServiceNow experience. Swift Payment...
to ensure timely resolution of customer-impacting issues. Implement automated configuration and deployment process improving... rich telemetry data. Skills and experience we value Solid foundation in networking including routing, switching...