methodology Cloud technologies and vendor management experience ServiceNow proficiency (highly desirable) Basic networking...
to drive self-service;this will include sharing best practice for how to promote and communicate via KBAs in ServiceNow... ServiceNow enhancements are likely to increase the adoption and use of the platform by users so it is the preferred channel...
requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable...
requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable...
to desktop hardware and peripherals Experience using service desk tools such as ServiceNow Experience producing user...