in either Manchester or London. You'll build and own TOPdesk's global webinar and virtual events program – from the ground up... pipeline, deepens customer relationships, and builds TOPdesk's presence globally. You'll work in close partnership...
or managing centralised helpdesk or service management systems (e.g. TOPdesk or equivalent). What Pirbright...
's service desk system (TOPdesk), ensuring accurate documentation and timely updates Troubleshoot basic issues with Windows...
Microsoft Office suite Desired Experience working with helpdesk software such as FreshDesk, TopDesk, ServiceNow etc A keen...
/ managing tickets with multiple support desks within the contract (Topdesk & JIRA) Investigating and analysing Support Requests...
necessary. Dealing with queries and amendments Managing the team Topdesk tickets Ensuring all electronic payments have been...
Basic hardware maintenance – e.g. replacing RAM, hard drives, or graphics cards Support tools – ServiceNow, TopDesk, N-Able...