Communications Officer
on platforms such as TripAdvisor Produce customer-facing letters and updates in the correct tone of voice Monitor adherence...
on platforms such as TripAdvisor Produce customer-facing letters and updates in the correct tone of voice Monitor adherence...
and respond to guest reviews across major OTAs (Booking.com, Airbnb, Expedia, Google, TripAdvisor). · Ensure all responses meet...
and respond to guest reviews across major OTAs (Booking.com, Airbnb, Expedia, Google, TripAdvisor). · Ensure all responses meet...
, across multiple departments including the front office and F&B. Increase our standing on TripAdvisor by encouraging satisfied guests... to leave positive reviews on the website. Gather complaints from TripAdvisor, TrustYou, comment cards, and Optimus reports...
service, with the hotel within the Top #200 hotels in London on TripAdvisor and being awarded Europe’s Leading Conference...
. Insight & Innovation: Champion the customer by translating data from surveys (Wish), TripAdvisor, and social channels...
: TripAdvisor Incentives Service Charge Upselling incentives Holiday allowance increasing with length of service up to 25 days...
working with Hotel-Only partners such as Google Hotel Ads, TripAdvisor, and Trivago Knowledge and understanding of the...
, analysing and responding to guest feedback across key online review platforms, including Tripadvisor and Facebook. This role...
feedback, concerns, and complaints professionally Driving KPI performance, customer satisfaction scores, and Tripadvisor...