relations, MLC compliance, crew experience, learning & development, and HR administration. The HRD serves as the Compliance... and Ethics Officer, investigating any concerns and maintaining a close reporting relationship with the Captain for all other crew...
to comply with the ship's standard operation, to assist guests and crew members with inquiries. Active participation in onboard...
standards, and manage service according to guest flow. Lead and support the destination concierge team, maximizing crew... planning, crew communication and recognition). Responsible for the management, update and communication of the rotation plan...
in Core Service Standards, compliance with international regulations, and the ongoing professional growth of Crew members...
. This includes the ability to give and receive instructions in verbal and written forms and to engage with guests and crew members...
crew development through training, leading to increased readiness for promotion or recognition. Achieve positive feedback... from crew on training relevance, delivery, and engagement. Maintain a consistent schedule of onboard training sessions...
and act upon guest and crew feedback (Qualtrics, Medallia, direct input, online reviews, NPS, food matters & eNPS). Lead... Position. Perform onboard assessments and provide coaching to improve guest and crew satisfaction metrics. Oversee...
and medically fit. Strong leadership presence and professional demeanor. Guest and crew-focused with strong communication... forms and to effectively and efficiently engage with guests and crew members. Any other language is a plus. Strong working...
Department matters. Safety Duties: * Participates in crew safety drills according to instructions. Must always comply... and efficiently engage with guests and crew members. Additional languages are considered beneficial. Physical Demands and Working...
. Safety Duties: * Participates in crew and passenger safety drills according to instructions. Always complies with the... to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew...