Second Officer for Marella Cruises
of all checklists for Safety Officer · Supporting Safety Officer during passenger and crew drills · Supporting in Lifeboat training...
of all checklists for Safety Officer · Supporting Safety Officer during passenger and crew drills · Supporting in Lifeboat training...
relations, MLC compliance, crew experience, learning & development, and HR administration. The HRD serves as the Compliance... and Ethics Officer, investigating any concerns and maintaining a close reporting relationship with the Captain for all other crew...
and communication of the rotation plan for crew members in collaboration with the hotel director and assistant purser. Conducts staff...' orientation and mid/end contract performance evaluations and makes recommendations for promotion. Introduces new crew members...
standards, and manage service according to guest flow. Lead and support the destination concierge team, maximizing crew... planning, crew communication and recognition). Responsible for the management, update and communication of the rotation plan...
to comply with the ship's standard operation, to assist guests and crew members with inquiries. Active participation in onboard...
Duties: * Participates in crew and passenger safety drills according to instructions. Always complies with the Company... in verbal and written forms and to effectively and efficiently engage with guests and crew members. Additional languages...
in Core Service Standards, compliance with international regulations, and the ongoing professional growth of Crew members...
and act upon guest and crew feedback (Qualtrics, Medallia, direct input, online reviews, NPS, food matters & eNPS). Lead... Position. Perform onboard assessments and provide coaching to improve guest and crew satisfaction metrics. Oversee...
. This includes the ability to give and receive instructions in verbal and written forms and to engage with guests and crew members...
crew development through training, leading to increased readiness for promotion or recognition. Achieve positive feedback... from crew on training relevance, delivery, and engagement. Maintain a consistent schedule of onboard training sessions...