Main Purpose of Job: To ensure the efficient running of Computer Operations, providing technical support in all area of the shift activities. To managing and co-ordinate SSE/SGN's infrastructure by monitoring and analysing the hardware, s...
Responsibilities :- - Adhering to SLAs - Mentoring / Training Team Members - Handling tickets / requests - Perform root cause analysis - Troubleshooting technical issues - Defining processes and ensuring that the processes are adhered...
Excellent communication and conversation skills (Verbal and Written) Should have an excellent customer handling skill Good in PowerShell Scripting for managing Day-to-day operation tasks Proficient in Veritas Storage solution Proficient...
Assignment Description Answer phone calls from end users and resolve incidents.Register and track all incoming incidents and questions in a Case Management Tool.Close in-call or escalate cases where necessary and follow up on open cases.Tro...