Telephony, VoIP, SIP Trunking, LAN/WAN, and QoS 8x8 experience required;Avaya experience a plus Experience leading teams...
Hussmann Behaviors for Success. Manage technical calls via 8x8 Maintain CRM database daily – dispositions and field reports...
including SAP (including Variant Configurator and Workflow), Salesforce, 8x8 Phone Queues. Collaborates with Customer Service...
), Salesforce, 8x8 Phone Queues. Collaborates with Customer Service / Technical Sales Support to facilitate order entry and product...
appropriately Manage escalations and de-escalations with confidence Use tools like 8x8, Microsoft Teams, ConnectWise, and Kaseya...
with confidence Use tools like 8x8, Microsoft Teams, ConnectWise, and Kaseya VSA Ticketing, Triage & Core Support You'll handle...
products is required (Genesys, NICE, Talkdesk, Zendesk, Dialpad, 8x8, etc.) Hands-on leadership of AI BOT / ChatBOT / AI Agent... Center Architecture. 3. Contact Center Platform Delivery experience such as (Genesys, NICE, Talkdesk, Zendesk, Dialpad, 8x8...
. Knowledge or experience with competitive solutions including Ring Central, 8x8, Cisco, Avaya, Zoom, Dialpad...
, smartphones, tablets, and key business applications such as Google Workspace, Microsoft 365 (Office 365), 8x8, and cloud-based...
, Five9s, 8x8, Talkdesk, Aspect, etc. is highly desirable Demonstrated success with implementations of scale (hundreds...