including SAP (including Variant Configurator and Workflow), Salesforce, 8x8 Phone Queues. Collaborates with Customer Service...
), Salesforce, 8x8 Phone Queues. Collaborates with Customer Service / Technical Sales Support to facilitate order entry and product...
with confidence Use tools like 8x8, Microsoft Teams, ConnectWise, and Kaseya VSA Ticketing, Triage & Core Support You'll handle...
appropriately Manage escalations and de-escalations with confidence Use tools like 8x8, Microsoft Teams, ConnectWise, and Kaseya...
products is required (Genesys, NICE, Talkdesk, Zendesk, Dialpad, 8x8, etc.) Hands-on leadership of AI BOT / ChatBOT / AI Agent... Center Architecture. 3. Contact Center Platform Delivery experience such as (Genesys, NICE, Talkdesk, Zendesk, Dialpad, 8x8...
. Knowledge or experience with competitive solutions including Ring Central, 8x8, Cisco, Avaya, Zoom, Dialpad...
, smartphones, tablets, and key business applications such as Google Workspace, Microsoft 365 (Office 365), 8x8, and cloud-based...
, Five9s, 8x8, Talkdesk, Aspect, etc. is highly desirable Demonstrated success with implementations of scale (hundreds...
, Freshworks, RingCentral, 8X8 We are seeking customer obsessed individuals with technology support and customer facing expertise...
Customer Service Team (end-users). Reporting and Analytics: 8x8 Phone system software and NetSuite case management KPI... Oversee 8x8 phone system utilization and associated metrics for both divisions. Ensure consistent, timely order management...