products is required (Genesys, NICE, Talkdesk, Zendesk, Dialpad, 8x8, etc.) Hands-on leadership of AI BOT / ChatBOT / AI Agent... Center Architecture. 3. Contact Center Platform Delivery experience such as (Genesys, NICE, Talkdesk, Zendesk, Dialpad, 8x8...
. Knowledge or experience with competitive solutions including Ring Central, 8x8, Cisco, Avaya, Zoom, Dialpad...
, Teams, OneNote, Excel, SharePoint. Experience using call center systems 8x8 and Teamwork Desk preferred and/or equivalent...
, smartphones, tablets, and key business applications such as Google Workspace, Microsoft 365 (Office 365), 8x8, and cloud-based...
, Five9s, 8x8, Talkdesk, Aspect, etc. is highly desirable Demonstrated success with implementations of scale (hundreds...
, Teams, OneNote, Excel, SharePoint. Experience using call center systems 8x8 and Teamwork Desk preferred and/or equivalent...
, Freshworks, RingCentral, 8X8 We are seeking customer obsessed individuals with technology support and customer facing expertise...
Customer Service Team (end-users). Reporting and Analytics: 8x8 Phone system software and NetSuite case management KPI... Oversee 8x8 phone system utilization and associated metrics for both divisions. Ensure consistent, timely order management...
and licensing for SaaS applications including Google Workspace, Okta, Slack, Zoom, O365, Zendesk, Asana, Adobe, 8x8...