Senior Manager, Customer Support

service level, chat ART, ASA, abandonment rate, CSAT, and FCR across all functional areas Serve as the primary advocate... Analyze performance trends and adjust staffing and scheduling strategies to optimize productivity and output Occasional...

Lugar: Boca Raton, FL | 10/02/2026 21:02:17 PM | Salario: S/. No Especificado | Empresa: Ooma

REAL-TIME SCHEDULING ANALYST

service areas supported by the Shared Support model, to ensure staffing resources align with patient demand and service-level..., or contact-center operations required. Experience in a healthcare or multi-site contact-center environment preferred...

Lugar: Wausau, WI | 16/01/2026 01:01:12 AM | Salario: S/. No Especificado | Empresa: St. Luke's Regional Health Care System