using the service management system (e.g., Zendesk, etc.). Assist with software deployment, patching, and system updates...) for automation tasks. Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy). Experience with Enterprise...
as efficiently with peer Change Coordinators to eliminate duplications of effort, and motivate software developers, scrum masters... and strong knowledge of Change Management theory and team dynamics Experience with ITSM, BMC Remedy Ticketing System, JIRA, and project...
Engineering Experience with 1 or more of the following Middleware products: Appian, Software AG WEB METHODS Linux Operating..., Apache, Spring Boot, JBoss DEVOPS experience Other products: BMC Remedy, Harmon mDeliver, BMC BladeLogic Server Automation...
of DB2 mainframe databases from analysis through decommission Involved in DB2 related z/Os Database software upgrades... Utilities including IBM and BMC Working knowledge of BMC tools including change manager, catalog manager, Mainview, and SQL...
, and decommissioning of server hardware/software. Enterprise Tool Utilization: Use tools for server provisioning, monitoring..., Jira, BMC Remedy). Documentation: Strong technical writing and meticulous record-keeping. Communication: Excellent verbal...