Oversee the day-to-day operations of the Service Desk, ensuring timely and effective resolution of incidents and fulfillment... activities. Act as the primary point of contact for escalated, high-priority, or complex issues, facilitating timely resolution...
clear workflows, tracking, and execution within established service levels to ensure consistency, compliance... requests for changes and ensure timely resolution. Build and maintain strong relationships with internal stakeholders...
requirements, and product scalability. Collaborate closely with development, QA, consulting, and support teams to ensure timely... such as: Smart error diagnostics and resolution suggestions. Intelligent trading partner onboarding. Predictive analytics...
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services... for resolution. Participate in development sessions and design reviews in order to ensure design meets user requirements. 20...
resolution in support of Dealer Service Efficiency. Includes managing the feedback loop to partners to continuously improve... operations to create & warranty claims and interact on technical issue resolution. Oversees the efficient & timely Development...
incidents, coordinating the resolution efforts and ensuring clear, timely communication to the Operations Manager and relevant... level, focusing on reducing repeat issues and improving First Contact Resolution (FCR) rates. Team Support and Development...
, projects, models), user acceptance testing, training, issue analysis & resolution, trending, and Segment/Enterprise reporting...&A or Financial Systems Consulting experience 2 years of Finance and FP&A activities and processes experience 2 years of Anaplan...
integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the..., and organizational priorities. Creates integrated solutions to strategic issues and presents clear recommendations to customers...
opportunities. Provide day-to-day support for IT systems, including issue resolution and user assistance. Document system... changes or enhancements. Assist with testing and validation of application updates. Maintain clear communication...
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services..., and can articulate clear examples of troubleshooting transactional failures or exceptions. They thrive in evolving, startup...