Overview/ Job Responsibilities: We are a leading IT Consulting Firm specializing in IT modernization, cloud services.... Incident Management: Respond to and manage tickets escalated from Tier 1 support, ensuring timely resolution and proper...
the resolution steps and communicate the solution to the customer. Essential Duties & Responsibilities: Manage support... tickets from initial reporting to resolution, ensuring timely and accurate handling. Escalate complex issues as necessary...
responsible for managing expectations and communications through the resolution of such incidents. This role will be driving the... industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions...
experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training... to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures...
resolution;and overseeing the identification, gathering and evaluation of data and key performance drivers to ensure strategy...;providing leadership in a variety of dynamic situations requiring exceptional consulting, internal influence, conflict...
Support is a specialty environmental consulting firm that provides solutions to complex environmental, health, and safety... relationships with colleagues to gain a clear understanding of the business underlying the numbers to support analysis...
We are seeking an IT Helpdesk Manager/ Supervisor Client : Japanese IT Consulting Company Working Location: New York... in-depth support for IT infrastructure, including servers, networks, and critical systems, often involving hands-on resolution...
Refresco network. To deliver this you will develop a clear understanding of Refresco’s current capabilities and capacities... as required. Expedite the resolution of customer problems working cooperatively with internal and external team members...
and identify clear action plans and drive resolution Customer Focus – customer-first mindset with knowledge of procurement... Consulting with select agency partners on day-to-day business management issues Required Skills: 5 plus years of experience...
and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, collaboration....?? Knowledge of multiple PPM and agile frameworks (i.e. Waterfall, Hybrid, Scrum, XP, Kanban, LeSS, etc..), Clear understanding...