sponsorship now and within the future Professional experience in financial consulting within a large public accounting... financial systems (e.g., Oracle). Ability to synthesize complex global data and provide clear, concise, and strategic...
connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability... initiatives. Monitors the service request and problem resolution processes for adherence to national standards. Provides...
Oversee the day-to-day operations of the Service Desk, ensuring timely and effective resolution of incidents and fulfillment... activities. Act as the primary point of contact for escalated, high-priority, or complex issues, facilitating timely resolution...
, accurate knowledge articles are readily available to drive First Contact Resolution (FCR). Simultaneously, this role designs... are accurate, technically correct, and written in a clear, accessible format. Analyst Engagement: Drive analyst adoption...
, projects, models), user acceptance testing, training, issue analysis & resolution, trending, and Segment/Enterprise reporting...&A or Financial Systems Consulting experience 2 years of Finance and FP&A activities and processes experience 2 years of Anaplan...
clear workflows, tracking, and execution within established service levels to ensure consistency, compliance... requests for changes and ensure timely resolution. Build and maintain strong relationships with internal stakeholders...
to resolve those impediments, and escalate when needed. Identify and participate in resolution of process flow routes to improve... clear and timely status’ through tools to upstream customers. Work closely with site operations to ensure stable workflow...
incidents, coordinating the resolution efforts and ensuring clear, timely communication to the Operations Manager and relevant... level, focusing on reducing repeat issues and improving First Contact Resolution (FCR) rates. Team Support and Development...
Company Description Sopra Steria is a European leader in consulting, digital services, and software development.... Perform root cause analysis for critical issues and lead resolution efforts. Contribute during presales process and business...
requirements, and product scalability. Collaborate closely with development, QA, consulting, and support teams to ensure timely... such as: Smart error diagnostics and resolution suggestions. Intelligent trading partner onboarding. Predictive analytics...