or escalations promptly and professionally Monitor CSI scores and online reviews;implement improvement plans when needed Team... Indicators (KPIs) Gross profit and net profitability Cycle time and repair efficiency Customer satisfaction (CSI...
produced vs. hours available CSI and customer satisfaction scores Qualifications: Harley-Davidson technician experience...
Leadership Team. Store CSI performance review and follow up within 24 hours. Education and/or Experience Required Post...
. Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately. * Oversee...
loyalty What Success Looks Like Consistent CSI performance and repeat customer relationships Accurate, well-documented...
technician expectations, optimize customer flow, and maintain high levels of Customer Satisfaction Index (CSI) to enhance overall... and improve Customer Satisfaction Index (CSI) scores;Maintain and grow technician performance and output Manage daily...
Operations Director Responsibilities: Hold staff accountable to Service and Parts processes Ensure CSI is above national...
and potential issues. Maintain Customer Satisfaction Index (CSI) scores in line with dealership standards. If you are interested...
of CSI survey questions and maintain strong communication to cultivate positive CSI results. Complete vehicle intake process...
&I Manager maintains a high manufacturer-required CSI by maintaining an outstanding customer service delivery level within strict...