vehicle resulting in return visits and admirable (CSI) Customer Satisfaction Index Readily assist fellow dealership personnel...
for each CSI division. Establish scope sheets and review subcontractor quotes. Provide unit pricing for labor and materials...
in return visits, increased sales and admirable CSI (Customer Satisfaction Index) Strictly follow the manufacturer’s warranty... guidelines and procedures Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI...
and specifications for constructability and value engineering in all CSI (Construction Specification Institute) categories of work...
experience standards CSI performance, first-visit resolution, and service retention Daily workflow, appointment accuracy... Operators who understand KPIs, CSI, and advisor productivity Strong communicators respected by advisors, technicians...
, parts, and management Manage workflow, follow-up, and repair status updates Drive CSI, service retention, and first...
of dealership KPIs, CSI, and warranty processes Ability to lead in a fast-paced, high-volume environment WHY SOUTHAVEN KIA...
accountable service advisors, technicians, and support staff Drive CSI, retention, and first-visit resolution Manage workflow... – required Strong understanding of dealership KPIs, CSI, labor management, and warranty processes Proven leadership, communication, and problem...
CSI, service retention, and first-visit resolution Provide timely updates and set clear customer expectations Maintain...
informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance...