IT Service Desk Operations Manager
desirable). Experience using: Service Now ITSM, Power BI, D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral...
desirable). Experience using: Service Now ITSM, Power BI, D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral...
complex technical and operational escalations. Experience using: Service Now ITSM, Power BI, D2L Brightspace, Ellucian...
a team of technical support professionals. Experience using: Service Now ITSM, Power BI, D2L Brightspace, Ellucian Banner...
, especially in an after-hours capacity. Experience using: Service Now ITSM, Power BI, D2L Brightspace, Ellucian Banner, telephony...
standards, and a high-quality learner experience. Configure and quality-check offerings end-to-end (D2L Community shells...
Suite, Adobe Creative Cloud, UAccess, Trellis, Advising Central (a UAIR Dashboard);and Brightspace/D2L. (Needs...
in technology as an educational tool (e.g., CANVAS, Blackboard, WebCT, D2L) (required) A commitment to work in multicultural...
experience working with a diverse student population. Experience with D2L or other online Course Management System...
Now ITSM, Power BI, D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops...
technologies support contact during an LMS Transition from Blackboard Learn to D2L-Brightspace. In this role, they will provide... to field and area) Working knowledge of and experience with learning management systems (e.g. D2L-Brightspace, Blackboard...