certifications such as CPACC or WAS. Familiarity with Design Thinking frameworks and workshop facilitation. JOBID: 022026-125560..., you will oversee a dedicated offshore design team based in India, providing the architectural guidance and documentation necessary...
Lead development of business process story / requirement gathering Develop and maintain design workbooks, process... diagrams roles/responsibilities, workshop agendas, presentations, and gap analysis reports Play an active role in configuring...
FCR CSATNPS containment and service efficiency Key Responsibilities Business Discovery Functional Design Lead... Configure and design Dynamics 365 Contact Center Customer Service features including Omnichannel routing and queues Case...
into functional specifications, user stories, process flows, and data mappings. Support the design and validation of Coupa SAP..., and solution design artifacts. Support change management activities, including training inputs and business readiness activities...
: Design and deliver AI Experience architectures, proof of concepts, and solution blueprints to accelerate customer journeys.... AI Solution Architects support design, architecture, and proof of concepts for the AI Experience across the ServiceNow platform...
for you if: You have a proven understanding of product strategy, heuristic analysis, information architecture, user research, user interface design... knowledge of interaction design and usability principles, and can span multiple projects. You have a proven understanding...
JOB DESCRIPTION Responsibilities: The Oracle WACS Work Management Business Analyst supports functional design, configuration, and build activities... programs Hands-on configuration and testing experience Functional Design & Process Modeling Support detailed functional...
and Salesforce experience, including program and workshopdesign 2+ full life-cycle Salesforce implementations in at least two... with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design...
requires a functional leader who can drive future-state P2P design, ensure alignment with business objectives, and partner... as functional owner across Procurement and Payables Analyze current-state processes and design optimized future-state solutions...
for leading business Client, functional design, and solution delivery for Dynamics 365 Customer Engagement and Contact Center... implementations. This role works closely with business stakeholders, architects, and technical teams to design and implement...