Call Center Manager
. Familiarity with Service Titan and/or Dialpad preferred. Experience with online time management & scheduling systems and multi...
. Familiarity with Service Titan and/or Dialpad preferred. Experience with online time management & scheduling systems and multi...
and QA integrations with Dialpad, Magento, our data warehouse, and other systems, and catch sync issues before they reach... or telephony integrations (e.g., Magento, Dialpad), or SQL and data warehouse syncs (e.g., Snowflake, Fivetran). At Havenly...
, remote, and international teams. Strong proficiency with modern service tooling (we use Google Workspace, DialPad...
logic Real-time engagement and routing systems Integrate with platforms such as: Twilio Dialpad SalesMessage...
, Dialpad Excellent attention to detail Fast and accurate typing skills Capability to work in a fast-paced environment...
records, support notes, and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc). Ensure compliance with Rently...
, Slack, Jira/Confluence, and Dialpad, to efficiently pinpoint and resolve technical issues. Escalate issues to third-party...
-on coaching, weekly check-ins, and direct accountability Salesforce CRM and Dialpad phone system provided Requirements...
how we work. Administer our Mac fleet, tighten access across tools like Dialpad and Salesforce, and find smarter ways to run IT...
, Zoom, Dialpad and others a plus. Creative with business planning and implementing sales initiatives. Possesses strong...