- channel shift, self-service, workforce optimization, automation/AI-led servicing, and outcome-based commercial models... reduction, automation/self-service adoption, SLA adherence, and compliance/audit pass rates. Client retention and expansion...
execution roadmaps. Drive operational transformation levers - channel shift, self-service, workforce optimization, automation... across the CX/contact center technology stack - CCaaS platforms (NICE, Genesys, Five9, Amazon Connect), CRM (Salesforce Service...
for enabling communication between clients, other EXL business units, internal support staff, as well as multi-functional and multi... such as client satisfaction, project delivery timelines, and service utilization. Identify trends, risks, and opportunities to inform...
at client sites and EXL offices in San Jose, CA Base salary up to $200K plus annual bonus targets “For more information... on benefits and what we offer please visit us at †The Client Partner role focuses on client engagements, and growth within EXL...
by expanding service offerings and leveraging emerging technologies such as AI, cloud, and data platforms. Leadership... through client presentations, webinars, and whitepapers. Responsible for enabling communication between clients, other EXL...
grounded using Knowledge Graphs. As part of EXL's Digital AI R&D Innovation team, you will lead the architecture...
Job Category: Marketing Job Description: The Media Director - Cross Channel, Digital Paid Media role leads the strategy, planning, execution, and performance optimization of paid digital marketing campaigns across search, social, displa...
Job Category: Operations Job Description: EXL seeks a strategic, visionary Senior Assistant Vice President to lead...
that can be delivered using EXL capabilities (where applicable) Collaborate with EXL Health Data & Analytics and Digital... best practices Provide Advisory Services to strategic account as well as internal EXL colleagues Explore and capitalize...
will help EXL originate, shape, and convert patient access opportunities across health systems, integrated delivery networks... through closure. The role will also help build EXL's patient access offering, reusable solution assets, partner ecosystem...