execution roadmaps. Drive operational transformation levers - channel shift, self-service, workforce optimization, automation... across the CX/contact center technology stack - CCaaS platforms (NICE, Genesys, Five9, Amazon Connect), CRM (Salesforce Service...
- channel shift, self-service, workforce optimization, automation/AI-led servicing, and outcome-based commercial models... reduction, automation/self-service adoption, SLA adherence, and compliance/audit pass rates. Client retention and expansion...
Implementation Project Management Office (PMO) for EXL's Life & Annuity Platforms business. This role will be responsible... will require up to 20% travel, primarily domestic with occasional international travel. EXL's Life and Annuity Platforms...
for enabling communication between clients, other EXL business units, internal support staff, as well as multi-functional and multi... such as client satisfaction, project delivery timelines, and service utilization. Identify trends, risks, and opportunities to inform...
grounded using Knowledge Graphs. As part of EXL's Digital AI R&D Innovation team, you will lead the architecture...
Job Category: Marketing Job Description: The Media Director - Cross Channel, Digital Paid Media role leads the strategy, planning, execution, and performance optimization of paid digital marketing campaigns across search, social, displa...
Job Category: Operations Job Description: EXL seeks a strategic, visionary Senior Assistant Vice President to lead...
that can be delivered using EXL capabilities (where applicable) Collaborate with EXL Health Data & Analytics and Digital... best practices Provide Advisory Services to strategic account as well as internal EXL colleagues Explore and capitalize...
, CWPP, WAF, service mesh security, API gateways, SIEM/SOAR, and cloud-native telemetry for protective monitoring, runtime... teams to integrate security controls into developer workflows with a focus on automation and self-service. AI/ML security...
will help EXL originate, shape, and convert patient access opportunities across health systems, integrated delivery networks... through closure. The role will also help build EXL's patient access offering, reusable solution assets, partner ecosystem...