for enabling communication between clients, other EXL business units, internal support staff, as well as multi-functional and multi... to track key indicators such as client satisfaction, project delivery timelines, and service utilization. Identify trends...
Service-Oriented Architecture (SOA) and modern integration patterns. Ability to lead senior technical, design, development...
- channel shift, self-service, workforce optimization, automation/AI-led servicing, and outcome-based commercial models... reduction, automation/self-service adoption, SLA adherence, and compliance/audit pass rates. Client retention and expansion...
execution roadmaps. Drive operational transformation levers - channel shift, self-service, workforce optimization, automation... across the CX/contact center technology stack - CCaaS platforms (NICE, Genesys, Five9, Amazon Connect), CRM (Salesforce Service...
Job Category: Digital Job Description: We are seeking a Life and Annuity Product/Industry Expert to serve as the senior domain authority for Life & Annuities products across our TPA business. This role sits at the intersection of insura...
Implementation Project Management Office (PMO) for EXL's Life & Annuity Platforms business. This role will be responsible... will require up to 20% travel, primarily domestic with occasional international travel. EXL's Life and Annuity Platforms...
, CWPP, WAF, service mesh security, API gateways, SIEM/SOAR, and cloud-native telemetry for protective monitoring, runtime... teams to integrate security controls into developer workflows with a focus on automation and self-service. AI/ML security...
will help EXL originate, shape, and convert patient access opportunities across health systems, integrated delivery networks... through closure. The role will also help build EXL's patient access offering, reusable solution assets, partner ecosystem...
Job Category: Data Analytics Job Description: As the Risk Strategy and Pricing Engagement Manager, you will play a pivotal role in analyzing and designing credit risk and pricing strategies for Fintech clients. This position requires ex...
Job Category: Digital Job Description: Senior Engagement Manager- Management Consulting & Analytics Strategy Hybrid;NY/NJ $160k to $180k plus bonus For more information on benefits and what we offer please visit us at https://www.ex...