of GEICO's voice-first customer experience strategy. You will be responsible for leading the product strategy for our IVR... containment while maintaining high customer satisfaction Prioritize features and initiatives based on customer feedback, business...
at: Building customer centric online or mobile consumer experiences and features. Defining and executing a unified vision... compelling, informative artifacts to influence stakeholders (ex. Vision, Roadmaps, Features/Epics, Progress Updates...
candidate is excellent at: Building complex customer centric online or mobile consumer experiences and features at large scale... and using compelling, informative artifacts to influence stakeholders (ex. Vision, Roadmaps, Features/Epics, Progress Updates...
and ability to de-compose into Epics & Features. Leading a team through change and understanding when to dive into the details, write... Insurance industry experience preferred and customer first mindset. Excellent written and verbal communication skills...
. Responsibilities: The ideal candidate is excellent at: Building complex conversational AI and Chatbot experiences and features... artifacts to influence stakeholders (ex. Vision, Roadmaps, Features/Epics, Progress Updates, etc.). Understanding of current...
at: Building customer centric online or mobile consumer experiences and features. Defining and executing a unified vision... compelling, informative artifacts to influence stakeholders (ex. Vision, Roadmaps, Features/Epics, Progress Updates...
comfortable with code. Do I use the first_name or the firstName attribute? When and why does the quote_start event fire? Are these... trade-off decisions. Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align...
and inform product decisions Prioritize features and initiatives based on customer feedback, business impact, and technical..., first contact resolution, and customer satisfaction Develop and maintain relationships with key technology partners...
and inform product decisions Prioritize features and initiatives based on customer feedback, business impact, and technical..., first contact resolution, and customer satisfaction Develop and maintain relationships with key technology partners...
Responsibilities: Work on design and architecture for features on Cloud Platforms, which includes but may not be limited to the... requirements are met by the architecture chosen during the design phase of new projects and features Work with internal security...