information from outstanding questions. Handle customer calls through a contact-center phone system such as Five9, listening...
, target-driven environments. Familiarity with Salesforce, Five9, or similar CRM and dialing platforms. Previous experience... development period. Training provided on Salesforce, Five9, call scripts, and customer engagement techniques. Regular...
(D365, AS400/PRMS, or similar) Familiarity with contact center tools (e.g., Five9) Proficiency in Microsoft Office (Excel...
coordinating business, IT, and vendor stakeholders. Automotive or connected-services experience. Five9 or comparable CCaaS...
Customer Service | Reception | Five9 | Phone Answering & Routing | Microsoft Office Suite | Document Scanning...-department calls using the Five9 telephone system. Greet and assist customers and visitors at the department's point of entry...
. Serve as primary on-call escalation point for production platform incidents (Encompass, Salesforce, Relcu, Five9, Databricks...