& PowerPoint. Experience with analytics and BI tools such as Sigma, Tableau, and digital experience analytics like Heap, Fullstory...
). Research,reproduce, and document defects Utilize tools such as SQL, App Insights and FullStory to fully understand reported...
problems, escalating when necessary Troubleshoot software and network issues using tools like Splunk, FullStory, Chrome...
with web analytics and survey tools, such as Qualtrics, Adobe Analytics or Fullstory Demonstrated experience with data...
incorporate agent feedback (from sales, help desk, FullStory) into platform enhancements Partner with other sub-domains...
management system experience Strong experience with FullStory or similar behavioral analytics tool Experience in a B2C, Omni...