Summary: Ensures all research activities and deliverables meet Section 508 accessibility standards and promote inclusive design. Key Responsibilities: Conduct accessibility audits of digital prototypes and test environments. Advise on ...
Summary: Manages end-to-end participant recruitment for usability studies and taxpayer research while ensuring privacy and compliance. Key Responsibilities: Build and maintain diverse participant panels representing U.S. taxpayers. Cre...
Summary: The Project Manager provides overall leadership and accountability for successful delivery of all usability testing, taxpayer research, and user research support services. This role ensures seamless integration of technical, operat...
Summary: Conducts high-quality moderated usability tests and taxpayer interviews in remote and in-person settings. Key Responsibilities: Facilitate 1:1 and group research sessions with diverse taxpayer populations. Develop test scripts...
Summary: Leads the strategic design and execution of comprehensive user research programs to improve IRS taxpayer-facing digital services and applications. Key Responsibilities: Develop and execute research plans for usability testing, ...
Summary: Supports research operations through data processing, analysis, and reporting. Key Responsibilities: Clean, code, and analyze qualitative and quantitative research data. Develop dashboards and visualizations for research findi...