. Qualifications: Experience & Expertise 15+ years in Professional Services or delivery leadership within CX, SaaS, consulting...Job Category: Premium Audit Job Description: We are seeking a highly experienced Professional Services Delivery...
within a BPO, BPM, IT services, or management consulting environment preferred. Bachelor's degree required;MBA or equivalent... Experience (CX) Transformation for our Banking & Financial Services (BFS) group, spanning Retail Banking, Cards & Payments...
-level client stakeholders. Experience operating within a BPO, BPM, IT services, or management consulting environment... across the CX/contact center technology stack - CCaaS platforms (NICE, Genesys, Five9, Amazon Connect), CRM (Salesforce Service...
As AI reshapes how organizations operate, compete, and create value, we are evolving our consulting model to be AI-enabled by design... and their practical application in client environments. Required Experience: 5-8 years of experience in consulting, business analysis...
, access-center operations, patient experience, and related front-end revenue-cycle services. Client Discovery and Executive... of managed-services economics, pricing inputs, transition assumptions, service levels, dependencies, and risks. Technology...
, and conversational AI together to transform how people interact with products and services. From voice-enabled vehicles to food ordering... We're hiring a Sales Director, Enterprise to build upon and expand our Banking and Financial Services vertical...
Product Owner- Workflow Orchestration Shared Services & Enablement Full-time, Springfield, MA The Opportunity.... The Team As a key member of the Shared Services & Enablement Team—a highly collaborative group that drives engagement...
leading new customer implementations and providing strategic post-go-live consulting and optimization services... implementation, managed services, technology consulting, or professional services delivery. Strong experience implementing...
with $500,000 - $10,000,000 in consultingservices, including executive level sponsorship, and reporting requirements. Experience managing projects following..., you will provide program and project management services for the design, deployment, and delivery support of our services and solutions...
Financial Services Cloud, Genesys, workflow and case-management tools, and insurance administration systems—along with practical..., service design, or management consulting. 5+ years of experience leading highly visible, cross-functional initiatives...