a demonstration environment, and work with with Practice resources to provide demonstrations and training/enablement. Create... Helix, NICE CXone, ScienceLogic) End User Computing and Workplace Management Endpoint Management;Virtual Desktop...
. Provides direction on upgrade/transition to BMC Helix ITSM platform 20.02.07 Provide directions, develops and enhances Remedy... Technology function, obtaining resources and working in support of objectives and strategies. Provides required documentation...
across all offices. Role and Key Competencies: Service Support: Manage and plan resources to meet current and future demand..., with experience in data analysis. Experience with ITSM tools such as BMC Helix or similar platforms. Experience with Genesys...
Description : The Human Resources Generalist is the main point of contact for onboarding, benefits, employee... engagement, problem resolution, and HR-related issues. DETAILED JOB DESCRIPTION: Helix Electric was founded in 1985...
an efficient service desk by managing resources to support the current demand, scheduling the work of staff to meet agreed service... material for support staff. Coordination of all resources to ensure all services are in line with what is required. Risk...
with ease? * you fully engage with decision-makers, subject matter experts, and technical resources to promptly address issues... in Microsoft Office Suite Experience with customer support tools: Helix, Footprints a plus Experience with project...
system (e.g., BMC Remedy Helix or ServiceNow), ensuring all details are documented accurately. Troubleshoot user problems..., ensuring users have access to necessary resources. Support asset management tasks, including tracking inventory, deploying...
(e.g., BMC Remedy Helix or ServiceNow) to manage and document incident, change, and work order tickets, ensuring accurate... improvement areas. Coordinate with USDA IT specialists, third-party providers, and Tier 3 external resources to manage...
operational schedules, tracking team performance and allocating resources to support evolving USDA needs. Act as the primary... that all program activities align with USDA objectives. Use the USDA ITSM system (such as BMC Remedy Helix or ServiceNow) to monitor...