Case Reopening Assistant A customer replies after a support case was closed and says the issue continues. The Case Reopening Assistant reads the new message, connects it with the earlier online record, and routes it according to the emplo...
Help Article Navigation Assistant Remote customer support Find the guidance that answers the question Customers do not always know which help article applies to their situation. In this role, you will read an incoming question, search...
Live Chat Inquiry Assistant Remote online customer service | $32 per hour Web chat gives customers a chance to ask a question while they are using a service. This role handles routine inquiries in that written channel. You will read the...
Marketing Inquiry Response Associate A person sees an approved online campaign and asks for a resource, a service detail, or help reaching the right team. The Marketing Inquiry Response Associate checks the current campaign information, g...
Interview Instruction Delivery Assistant Full-time remote | $28 per hour. A private home office or similar workspace helps with candidate information. The hiring team will specify the hours and tools. A candidate has an interview schedu...
Course Registration Support Representative Full-time remote | $29 per hour. A quiet home office or equivalent setting supports learner records. The employer will confirm hours and tools. A learner finds a course but cannot tell whether ...
Product Information Associate A shopper asks whether an online item comes in a particular size, which accessories are included, or where to find an approved specification. The Product Information Associate checks the current catalog, resp...
Travel Reservation Support Representative A customer asks whether a reservation is confirmed, where to find the itinerary, or how to request a change. The Travel Reservation Support Representative checks the current online booking and pro...
Software Account Support Associate A user of an online service cannot find a setting, update a profile, or understand a published feature. The Software Account Support Associate checks approved help material, walks through routine steps, ...
Donor Account Support Associate A supporter asks whether a donation was recorded, how to find an online receipt, or which current program their contribution supports. The Donor Account Support Associate checks approved records, answers ro...